Training Manager
Legal definition for licensing – Property Guard
The role of a Training Manager is to oversee and manage training to new and existing staff so that they have the necessary skills, knowledge and competencies required to perform their services safely and to expected standards.
Mandatory Training (Unit Standards 27360, 27361 and 27364) is required for this role.
Career level
Later career
Pay rate
$85k to $125k
Duties
- Oversee the training of staff utilising industry and in-house materials and programmes
- Assess training performance
- Provide on-the-job training as required
- Develop and Implement standardised training programme
- Manage in-house or external training resources
- Maintain records
- Oversee the reporting of trainee performance
- Ensure training meets business requirements
- Maintain training budget
Role Requirements
- Must be 18+ years old (licence requirement)
- Must be confident working managing staff and contractors
- Must have a clean criminal record
- Requirement to hold a NZ Drivers Licence
- Must have good written and spoken English
- Requirement to hold a Certificate of Approval to work in industry and preferably hold Unit Standard 4098 Use Standards to Assess Candidate Performance
- Must have strong knowledge of industry training and NZQA framework
Skill Sets & Role Fit
- Roles are non-gender and age specific
- Good supervisory skills
- Good organisational skills
- Comfortable and confident in speaking to others
- Good communicator and confident in providing instruction to others
- Set high standards
- Knowledge of adult learning techniques
- Knowledge of NZQA framework
- Honesty and integrity
Working Conditions
- Roles are generally fulltime
- Roles may involve working shifts and/or working nights
- Roles may require use of vehicle
Industry Training
- Mandatory Training (Unit Standards 27360, 27361 and 27364)
- NZCiS Level 3 (New Zealand Certificate in Security)
- NZCiS Level 4 (New Zealand Certificate in Security)
- Unit Standard 4098 Use Standards to Assess Candidate Performance
Indicative Pay Scales
- Entry level – $85,000 to $95,000
- Mid-level – $95,000 to $115,000
- High level – $120,000+
Industry Pathway Opportunities
- Divisional/General Manager
Other Sector Pathway Opportunities
- Corrections
- Police
- Business ownership
Award winner stories
Nicky Eastwood, Allied Security
Recipient of the Security Trainer or Workplace Assessor of the Year 2023
Nicky is the National Training Manager for Allied Security, a role that she has held for the last two years. She previously held a similar position with Recon Security but was part of the transfer when the company was acquired by Allied.
Nicky’s career originally started in a call centre from where she moved into the education industry. Working with the various departments of an ITO (Industry Training Organisation) gave her exposure to the processes that are required in a educational environment and an awesome network of people who have been able to help her in supporting the staff she works with.
Responses from Nicky to our interview questions
- What do you wish someone told you about this role before you started?
Security is a 24/7 business. Your phone will ring at 4am, REALLY! - What has been more valuable in your career – your education or your experience?
You have to be a good trainer first and foremost. Knowledge and experience in training is vital, but experience is also important. Experience gives you an understanding of what your staff go through at work and by completing the unit standards, it better prepares you to support them. - What is something unexpected that people might not know about your role?
As part of my role, I also have professional development requirements and I am always learning. I am currently completing a qualification in Project Management. - What is the most enjoyable aspect of your role?
I love helping people achieve. There are so many people who have never had formal training or a qualification. Lack of confidence, low literacy and numeracy, never been supported or encouraged – there are many reasons. The excitement they get as they work through the units and the pride on their face when they complete is priceless!. - What technical skills should someone in your role possess?
Computer skills, knowledge of learning platforms, NZQA and industry training requirements. - What personal skills are important?
As a trainer you need to be supportive, patient, creative and passionate about learning. You have to be there for others rather than yourself. - What is the best work advice that you ever received?
Believe in yourself and follow your dreams. - What is the best job decision you ever made?
Taking a chance when I answered the job advert for a Security Training Manager back in 2019. - What mistakes did you make early in your career?
Not stepping outside of my comfort zone sooner. - How do you make decisions at work?
I like to step back and look at the bigger picture, how things fit together, who it impacts and to weigh up advantages and any down-side. - What advice do you have for someone new to the industry?
The security industry offers a great career pathway. Having a good attitude is key. - Why is the security industry a good career choice?
It can be tough but also very rewarding. There is a role or site for everyone. - How do you maintain work-life balance?
Turn my work phone off at night and weekends. Leave work at work.
Thank you Nicky for your time and congratulations on your award.
