Concierge/VIP Security

Legal definition for licensing – Property Guard

The role of a Concierge Security Officer is to receive and provide direction to visitors or guests at a site or location in a manner that maintains their safety and security.

The role of a VIP Security Officer is to maintain the safety and security of an individual or identified group of people.

Career level

Mid career

Pay rate

$25 to $35 per hour 

  • To be clearly visible
  • To be vigilant
  • To respond quickly and correctly during a crisis
  • Observing and reporting
  • Getting help
  • Providing guidance and direction to visitors and guests
  • Ensuring the site or location provides a safe and secure venue
  • Ensure non authorised persons are not given entry or access to VIP’s.
Role Requirements
  • Must be 18+ years old
  • Must be able to work irregular hours (24 x 7 industry)
  • Must be confident and capable of working alone
  • Must have reasonable fitness
  • Must have a clean criminal record
  • Requirement to hold a NZ Drivers Licence
  • Must have good written and spoken English
  • Requirement to complete mandatory training requirements to obtain Certificate of Approval to work in industry (3-month window to complete)
Skill Sets & Role Fit
  • Roles are non-gender and age specific
  • Good observation skills
  • Customer service focused
  • Comfortable and confident in speaking to others
  • Take pride in appearance (most roles require wearing of uniform)
  • Honesty and integrity
  • Initiative
Working Conditions
  • Roles may be full-time, part-time or casual
  • Roles may involve working shifts and/or working nights
Industry Training
  • Mandatory Training (Unit Standards 27360, 27361 and 27364)
  • NZCiS Level 3 (New Zealand Certificate in Security)
  • NZCiS Level 4 (New Zealand Certificate in Security)
Indicative Pay Scales
  • Entry level – mid $20’s per hour
  • Mid-level – $28 to $30 per hour
  • High level – $30 to $35 per hour
Industry Pathway Opportunities
  • Cash-in-transit Officer
  • Supervisor
  • Security Trainer
  • Operations Manager
  • Divisional/General Manager
Other Sector Pathway Opportunities
  • Corrections
  • Police
  • Local Council (Compliance Officers)

This website is in an initiative of NZ Security Association, developed to promote the wide range of security careers on offer in New Zealand. The security industry is a growing sector with a range of exciting career pathways for you to progress through.