Concierge/VIP Security

Legal definition for licensing – Property Guard

The role of a Concierge Security Officer is to receive and provide direction to visitors or guests at a site or location in a manner that maintains their safety and security.

The role of a VIP Security Officer is to maintain the safety and security of an individual or identified group of people.

Career level

Mid career

Pay rate

$25 to $35 per hour 

Duties
  • To be clearly visible
  • To be vigilant
  • To respond quickly and correctly during a crisis
  • Observing and reporting
  • Getting help
  • Providing guidance and direction to visitors and guests
  • Ensuring the site or location provides a safe and secure venue
  • Ensure non authorised persons are not given entry or access to VIP’s.
Role Requirements
  • Must be 18+ years old
  • Must be able to work irregular hours (24 x 7 industry)
  • Must be confident and capable of working alone
  • Must have reasonable fitness
  • Must have a clean criminal record
  • Requirement to hold a NZ Drivers Licence
  • Must have good written and spoken English
  • Requirement to complete mandatory training requirements to obtain Certificate of Approval to work in industry (3-month window to complete)
Skill Sets & Role Fit
  • Roles are non-gender and age specific
  • Good observation skills
  • Customer service focused
  • Comfortable and confident in speaking to others
  • Take pride in appearance (most roles require wearing of uniform)
  • Honesty and integrity
  • Initiative
Working Conditions
  • Roles may be full-time, part-time or casual
  • Roles may involve working shifts and/or working nights
Industry Training
  • Mandatory Training (Unit Standards 27360, 27361 and 27364)
  • NZCiS Level 3 (New Zealand Certificate in Security)
  • NZCiS Level 4 (New Zealand Certificate in Security)
Indicative Pay Scales
  • Entry level – mid $20’s per hour
  • Mid-level – $28 to $30 per hour
  • High level – $30 to $35 per hour
Industry Pathway Opportunities
  • Cash-in-transit Officer
  • Supervisor
  • Security Trainer
  • Operations Manager
  • Divisional/General Manager
Other Sector Pathway Opportunities
  • Corrections
  • Police
  • Local Council (Compliance Officers)