Operations Manager

Legal definition for licensing – Property Guard

The role of an Operations Manager is to oversee the security operations for a operational division or regional area, ensuring that services are provided as per the Site Operating Procedures (SOP’s) and that staff operate and perform safely, effectively and in alignment with customer and company expectations.

Mandatory Training (Unit Standards 27360, 27361 and 27364) is required for this role.

Career level

Mid career

Pay rate


  • To be clearly visible
  • To be vigilant
  • To respond quickly and correctly during a crisis
  • Observing and reporting
  • Getting help when necessary
  • Providing guidance and direction to security staff
  • Monitoring staff performance
  • Liasing with customers and company management

  • Must be 18+ years old
  • Must be able to work irregular hours (24 x 7 industry)
  • Must be confident and capable of working alone
  • Must have reasonable fitness
  • Must have a clean criminal record
  • Requirement to hold a NZ Drivers Licence
  • Must have good written and spoken English
  • Requirement to complete mandatory training requirements to obtain Certificate of Approval to work in industry (3-month window to complete)

  • Roles are non-gender and age specific
  • Good observation skills
  • Customer service focused
  • Comfortable and confident in speaking to others
  • Take pride in appearance (most roles require wearing of uniform)
  • Honesty and integrity
  • Initiative

  • Roles are generally fulltime
  • Roles may involve working shifts and/or working nights
  • Roles normally require use of a vehicle

  • Mandatory Training (Unit Standards 27360, 27361 and 27364)
  • NZCiS Level 3 (New Zealand Certificate in Security)
  • NZCiS Level 4 (New Zealand Certificate in Security)

  • Low end $65k
  • Mid level $70k to $75k
  • High end $80k +

  • Security Trainer
  • Divisional/General Manager

  • Corrections
  • Police
  • Business ownership

This website is in an initiative of NZ Security Association, developed to promote the wide range of security careers on offer in New Zealand. The security industry is a growing sector with a range of exciting career pathways for you to progress through.