Data Manager
Legal definition for licensing – Monitoring Officer
The prime objective of the Monitoring Data Manager is to load and process all incoming emails from our customers.
Career level
Later career
Pay rate
$75k to $100k
Duties
- Load new information
- Update information from customers
- Provide information to customers when required
Role Requirements
- Must be 18+ years old
- Must be able to work irregular hours (24 x 7 industry)
- Must be confident and capable of working in stressful situations
- Must have a clean criminal record
- Must have excellent written and spoken English
Skill Sets & Role Fit
- Roles are non-gender and age specific
- Excellent speaking and listening skills
- Excellent writing skills
- Customer service focused
- Good computer and data-entry skills
- Honesty and integrity
- Affinity with working with data
Working Conditions
- Roles may be full-time, part-time or casual
- Roles may include working shifts and/or nights
- Monitoring Centres require high security and may include factors such as minimal natural light and restrictions on entry and egress.
Industry Training
- NZCCC Level 3 (New Zealand Certificate in Call Centres)
- NZCiB – Introduction to Team Leadership Level 3 (New Zealand Certificate in Business)
- NZCiB – First Line Management Level 4 (New Zealand Certificate in Business)
Indicative Pay Scales
- Entry level – $75,000 to $85,000
- Mid-level – $85,000 to $95,000
- High level – $95,000 to $100,000
Industry Pathway Opportunities
- Monitoring Centre Manager
Other Sector Pathway Opportunities
- Call Centres
- Police Communication Centres
- Emergency Service Communication Centres
