Concierge/VIP Security
Legal definition for licensing – Property Guard
The role of a Concierge Security Officer is to receive and provide direction to visitors or guests at a site or location in a manner that maintains their safety and security.
The role of a VIP Security Officer is to maintain the safety and security of an individual or identified group of people.
Career level
Mid career
Pay rate
$25 to $35 per hour
Duties
- To be clearly visible
- To be vigilant
- To respond quickly and correctly during a crisis
- Observing and reporting
- Getting help
- Providing guidance and direction to visitors and guests
- Ensuring the site or location provides a safe and secure venue
- Ensure non authorised persons are not given entry or access to VIP’s.
Role Requirements
- Must be 18+ years old
- Must be able to work irregular hours (24 x 7 industry)
- Must be confident and capable of working alone
- Must have reasonable fitness
- Must have a clean criminal record
- Requirement to hold a NZ Drivers Licence
- Must have good written and spoken English
- Requirement to complete mandatory training requirements to obtain Certificate of Approval to work in industry (3-month window to complete)
Skill Sets & Role Fit
- Roles are non-gender and age specific
- Good observation skills
- Customer service focused
- Comfortable and confident in speaking to others
- Take pride in appearance (most roles require wearing of uniform)
- Honesty and integrity
- Initiative
Working Conditions
- Roles may be full-time, part-time or casual
- Roles may involve working shifts and/or working nights
Industry Training
- Mandatory Training (Unit Standards 27360, 27361 and 27364)
- NZCiS Level 3 (New Zealand Certificate in Security)
- NZCiS Level 4 (New Zealand Certificate in Security)
Indicative Pay Scales
- Entry level – mid $20’s per hour
- Mid-level – $28 to $30 per hour
- High level – $30 to $35 per hour
Industry Pathway Opportunities
- Cash-in-transit Officer
- Supervisor
- Security Trainer
- Operations Manager
- Divisional/General Manager
Other Sector Pathway Opportunities
- Corrections
- Police
- Local Council (Compliance Officers)
